If You Can't Communicate Your Difference, You'll Die!

Finding Your Unique Selling Position (USP) May be The Most Critical Activity for Your Success. Your advertising lives in a world of complexity and confusion. Consumers have so many choices in almost every product classification. When you're shopping for a service or product it's common to have even thousands of choices..

If you don't believe me just search the Internet for common products to buy and look at the search results. You could be faced with alternatives in the millions.

That's a good thing right? Sure . . . if you're the consumer. What about all of us marketing professionals who come to work everyday and try to find better ways of selling? How do we survive in such a world?

Your Advertising Must Set You Apart from Your Competitors. Your advertising must tell your prospect that you're different from the competition. In a meeting with a client the other day, we turned to the yellow pages for their product category and there was a vivid example of how NOT to do advertising.

We found pages and pages of ads--all so much the same that you could literally substitute one company name for another and not have to change the ads at all!

My client was depressed over this, but I was energized! Why? This was a great opportunity for her to differentiate her business. Whoever differentiates wins the battle for business!

When there are no apparent differences customers will decide based on price. So what happens when customers are faced with hundreds of choices and dont see any difference between one business and another? The only thing left to compare is price, so that's how they make their choice. If you haven't shown that you're different, price will be the deciding factor for your customers too. That's not the best thing for you and your business, and this might surprise you, but it's not good for your customer either--especially if your value is best recognized by establishing a long-term relationship with the customer. Business you get because you have the best price will go somewhere else as soon as they find a lower price. You may be the fastest gun in the West. But no matter how fast you are, there's always someone faster. That's a dangerous game. It's much safer to differentiate.

If you can differentiate yourself, you can charge higher prices. Companies who can communicate their important differences to their customers can justify charging higher prices. The cheapest product or service does not always win the business. Consider this. No one will buy the cheapest product or service every time. Even if you're a world class tightwad, you can differentiate between bruised and fresh produce. You'll pay a higher price for the non-bruised produce. Certainly!

So, what makes you think your customers are any different? Sure, your price must be reasonable, but if you have highlighted a difference in your product, customers will pay extra to have that recognized benefit.

One of the most important paths to increased sales, more satisfied customers and better profits is to find the important point which makes your business different from your competitors. Then be sure to make that obvious in your advertising.

By: J. Craig Mecham

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Author's Profile: J. Craig Mecham

The author, Craig Mecham, is the owner of The Mecham Company The Mecham Company, a marketing consulting firm. With two decades experience in Business to Business Marketing and promotions, Mr. Mecham counsels with under performing businesses.

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